Cincinnati – Family Bridges Home Care announced today that it received the distinguished 2020 Best of Home Care –Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Excellence, Family Bridges Home Care is now ranked among the top 15% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program.
This accomplishment demonstrates Family Bridges Home Care’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Family Bridges Home Care’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Family Bridges received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Family Bridges management team set goals to reach the highest level of excellence possible.
“We are very proud to be the recipient of this award for the 2nd year in a row. The Leader in Excellence Award demonstrates that our continued commitment to service, care, communication and employee satisfaction is acknowledged by our valued clients and care givers,” says Mary Mendel, Area Sales Manager, Family Bridges Home Care.
The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Erik Madsen, CEO of Home Care Pulse. “It’s thrilling to see the efforts that Family Bridges Home Care is making to provide outstanding care and employment. Family Bridges has worked extremely hard to qualify to provide high-quality care and this award allows them to provide proof of quality to potential new clients and caregivers.”
To find out more about Family Bridges Home Care’s commitment to excellence, please call 513-531-9600
Previous Family Bridges’ Press Releases
Family Bridges Receives 2015 Best of Home Care® Provider of Choice Award (CINCINNATI, Jan. 27, 2015)– Family Bridges Home Care today announced that it has received the “Best of Home Care Provider of Choice Award” from Home Care Pulse. Awarded to only the top ranking home care providers, based on client satisfaction scores gathered by Home Care Pulse, Family Bridges is now ranked among a select few of home care providers across the country who have proven their ability to provide outstanding care. Read More….
Cincinnati Senior Home Care Employee Named a Good Samaritan (CINCINNATI, April 23, 2013)– When Edward Lindenschmidt was leaving the Ludlow Senior Activity Center Jan. 18, he suddenly found himself an impromptu emergency aid worker. Edward, a marketing representative from Family Bridges, a senior home care firm in Cincinnati, was visiting Ludlow senior center manager Carole Mariani . As he left the senior center, he found Betty Bickers , a regular visitor to the senior center, lying injured in the parking lot. Read More….
Family Bridges Receives “Best of Home Care 2013” Award (CINCINNATI, March 12, 2013)– For the third consecutive year, Family Bridges Home Care has been awarded the prestigious Best of Home Care award. Ever since the company’s owner, Mike Garfunkel transitioned from a franchise to an independent home care business in 2009, its clientele has grown, and customer survey scores have measured amongst the best in the industry. Read More….
Home Care Agency Extends its Service to Developmental Disabilities (CINCINNATI, Dec. 11, 2012)– Locally owned Family Bridges Home Care recently announced it has extended its home care service to also serve people with developmental disabilities. Company administrators have fully integrated this as an additional service to its well-known home care agency which has primarily served seniors. Read More ….